Can’t find your answer here? Contact us or email billy@myprintorium.com.
Ordering
What can Printorium make?
We offer 3D fabrication, laser cutting and engraving, and bespoke merchandise, plus custom gift wrap, gift bags, greeting cards and stickers. See What We Make for details.
How do I order a custom product?
Choose a product in our shop, pick your options, and upload your artwork, photos or files on the product page before adding it to your cart.
For projects that aren’t in the shop, email us at billy@myprintorium.com with what you have in mind, along with any sketches, photos or files.
Do you take bulk or business orders?
Yes. We make one-off pieces and limited runs. Email billy@myprintorium.com with the item, quantity and timeline, and we’ll follow up with options and pricing.
Can I see a proof before you print?
Email us at billy@myprintorium.com after you order if you’d like to talk through your design. Please check your files, spelling and options carefully before ordering, because we print what you send us.
Shipping and production
How long will my order take?
Every order is made to order, so production time depends on the product and how busy the studio is. We’ll email you when your order ships.
Where do you ship?
We currently ship within the United States only. Shipping costs are calculated at checkout.
Do you charge sales tax?
Yes, sales tax is calculated at checkout based on your shipping address where required.
Payments
What payment methods do you accept?
We accept major credit and debit cards, Apple Pay, Google Pay, PayPal and Venmo. Pay-later options such as Klarna and Afterpay may also appear at checkout.
Returns and refunds
Can I return a custom product?
No. Custom products are made just for you, so all sales of custom products are final. See our Refund and Returns Policy for details.
What if my order arrives damaged or wrong?
Email us at billy@myprintorium.com within 7 days of delivery with your order number and photos. If the problem is our mistake, we’ll reprint the item at no cost, or refund it if we can’t.
Can I return a ready-made item?
Yes. Ready-made items with no personalization, such as stock cards and gift bags, can be returned within 30 days of delivery if they’re unused and in their original packaging. Email us first for return instructions.
Can I cancel my order?
You can cancel for a full refund if we haven’t started making your order yet. Email us as soon as possible. Once production starts, custom orders can’t be cancelled.
Your files and privacy
What happens to the files I upload?
We use your files only to make your order. We don’t sell them or use them in our marketing without your permission. See our Privacy Policy.
Can I print any design?
You need to own the design or have permission to use it. We may decline orders that use someone else’s copyrighted or trademarked work, or content we consider offensive.